How do I speak to someone at Avianca?

Avianca Airlines is the most reputed airline service provider in Colombia. It is preferred by travelers all over the Southern American continent to fly with due to their timely scheduled flights to several domestic and International destinations. They also have a well-organized Grievance redressal mechanism to resolve customer queries.

Suppose you cannot make a Group booking at Avianca Airline as you are planning a vacation with your family and friends. In that scenario, you need not wonder: How do I speak to someone at Avianca? They provide numerous modes to contact them due to the different passengers' needs. You can reach them using the contact mediums below.

By calling a representative:

You can call the Avianca Airlines phone number at 1-800-284-2622 to connect with a customer service representative individually and resolve your issue satisfactorily. It is the best way, as the solution to your query is guaranteed.

Through WhatsApp Chat:

The WhatsApp chat is another way to reach Avianca customer service anytime, as it is available 24/7. It is efficient as sending and receiving messages is easy and requires only a fair amount of Internet connectivity.

  • You can use this feature by replicating the steps described below.
  • Open the website
  • Reach the Contact Us page through the Help section of the website.
  • Click the Contact Us via WhatsApp link at the bottom.
  • You are now required to scan the Quick Response code on the following page to link the phone number.
  • Once the phone number is connected successfully, you will be redirected to the chat page.
  • Drop a message about your query, and they will reply as soon as possible to help you.

Via Email:

Customers can also utilize email to connect with a representative at Avianca Airlines but for queries related to Personal data. It is also helpful in regularly monitoring an ongoing issue. Email them at with the details like name, email, phone, etc., and attach a supportive document. They will reply within a maximum period of 24 hours with a possible solution to your problem.

Via Contact Form:

The Contact Form is another possibility that enables you to get in touch with a representative at Avianca Airlines. It may not be an orthodox mode of contact, but it's effective. You can fill out the Form in the following way.

  • To start with, Open the website 
  • Click the Help option at the top of the Menu Bar.
  • Scroll down to the bottom of the page to click the Submit a Ticket option.
  • Now you will be asked to select your reason to contact on the following page; pick the reason to open a related Form.
  • Fill it in with the details like name, email, phone, booking reference/confirmation code, etc.
  • Submit it, and a representative at Avianca Airlines will reach out to you within 24 hours of submission.

Through Live Chat:

You can use the live chat to connect with a virtual assistant quickly and to get a quick and courteous resolution to your issue. The option is available on the Customer Support page of the website. Reach there and click the chat badge at the bottom to communicate with a bot in a separate dialog box. Drop a message about your problem, and they will reply instantly to assist.

How do I talk to a representative at Avianca?

Avianca Airlines provide separate phone numbers for different departments on the contacts page of their website, such as General queries, Baggage, TDD Services, Consumer protection, etc. You can pick the number for customer service at 1-800-284-2622 and call them in the manner described below.

  • Dial the given number and pick a language preferred to you for communication.
  • Now you will hear the automated voicemail instructions; follow them carefully to choose the option related to your query by pressing the adequate key.
  • They will forward your call to an agent, who will answer shortly, and you can make the most of it by talking to them.

What is the phone number for Avianca lost and found?

If you have a query related to Lost and Found at Avianca Airlines, you can register a complaint by calling their dedicated phone number at 1-877-428-4478/ 01-800-095-8722. You can also raise an issue online by filling out a related Form on their website's Lost & Found section.

What are the Customer Service hours at Avianca Airlines?

Customer service is one of the fundamental pillars of an airline service provider. Avianca understands this fact and provides 24-hour customer service to its customers through WhatsApp, live chat, email, and Contact Form. However, if you want to connect with a representative over call, the call centers are open from Monday to Friday between 09 AM and 06 PM. They are not available on the weekends and public holidays.


Hence, the abovementioned ways can answer the question: How do I speak to someone at Avianca? If it doesn't, call their customer service number at 1-800-284-2622 for more help, as it is the primary mode of contact and the quickest way to connect with a representative at Avianca Airlines.

Leave a comment

Your email address will not be published. Required fields are marked *

Disclaimer: We are a self-made online travel agency without any third-party association. Our main aim is to offer affordable flight booking services to travelers, and we never claim that we have any direct link with the airlines. All the logos, trademarks, and brand names available on the website only for information purposes belong to their respective owners. If you have any concerns or issues, contact us immediately.