What is Aeromexico refund policy?

When you wish to get a refund from Aeromexico, you might comply with certain terms and conditions set by the airline for a refund. Moreover, that provision you can locate under the Aeromexico refund policy, and the details have been illustrated beneath:-

  • You can receive your full sum from the airline if you cancel your booking within 24 hours of purchasing flight tickets when you bring tickets seven days or more before the flight departure.
  • If the cancellation has been conducted after the expiration of time duration, then you can get reimbursement after the deduction of the cancelation fee.
  • You can receive full reimbursement when your flight tickets get canceled due to government travel restrictions.
  • You can also request for refund by electronic voucher, and the validity could be 330 days from the date of issuance.
  • When you have made a refund request in the form of cash, then you might receive it in 12 months from the date of request submission.
  • When the cancelation of the flight ticket is a medical condition, you can apply for a refund but have to submit the relevant document to the airline.
  • If your original flight gets delayed and you do not wish to travel with them, you can cancel your booking and get full reimbursement.
  • You can get a refund in the same manner as you used when making the reservation. But you can change the refund transaction by making the request.
  • When the booking is conducted through the travel agent, you might not be able to apply for a refund with the airline. For this type of situation, you have t communicate with them to process your refund.

How to get refund from Aeromexico?

On Aeromexico, if you have canceled your flight ticket, you can use any of the options available below to notify the airline and process your refund request.

Via call 

With the airline, you can state your concern about a refund to customer service via calling them. Further, to approach the airline, you can use this number +1 (800) 237 6639 and then follows the IVR options, such as this: -

  • Press1 to select language 
  • Press3 to make a reservation 
  • Press7 for baggage inquiry 
  • Press9 to make a refund request 
  • Press0 to speak with customer service

Via online 

While calling customer service, if you cannot make a refund request, you can use the online method and start the process independently. And the guide to conducting the refund online is available beneath: -

  • Get to the official website of Aeromexico by search engine 
  • And then click on my trip option 
  • After that, enter your reservation number with the passenger's last name.
  • Further, click on the refund form.
  • Now, you can share the details asked in the form and click on the submit icon. 
  • Later, you can receive the refund number in the email and phone number.

Hence, when you get here, you can grab the information regarding the Aeromexico refund policy and procedures to apply for it. But when you have any further confusion or question regarding this, you get help from the customer service team for resolutions.

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